FAQs

About Ordering

I have placed an order but have not received an email. What should I do?

Your order may not have been completed correctly or your e-mail address may be incorrect. Depending on your e-mail settings, e-mails from this site may be sorted into your "junk mail folder. If you do not receive the e-mail, please check your spam folder.

If you have set up your domain name to receive e-mails from our website, please set up your domain name to receive e-mails from "@000000.jp". If you wish to receive e-mails from this website, please set up your domain name to "@000000.jp".

If you still cannot check your e-mail after making the above settings, please contact us using the Contact Us form.
Can I combine multiple orders into one?
Can I have a receipt issued?

Payment Methods

What payment methods are available?
Can I change my payment method after ordering?

Shipping

When will I receive my order?
Can I choose the shipping company?
Can I specify the delivery date and time?
I have not received my order. What should I do?

Cancellation or change of order

Can I change my order?
Can I cancel, return, or exchange my order?
How can I change the arrival date and time of my order?
What should I do if I want to cancel or return my order?

About the Site

How do I find a product?

Other questions

Handling of Personal Information
If you have a question that is not answered in the FAQ