User's Guide

Please enter the required information on the member registration screen, confirm the details on the confirmation screen, and click [Register]. After completing the registration, the registration details will be sent to your registered email address. Membership registration is free, and there are no joining fees or annual fees.

If you have forgotten the password you entered when registering as a member, you can reissue your password from the screen below.
When you enter your registered email address and submit, you will receive an email with a URL for the page where you can change your password.
Please access the URL provided and change your password.

If you wish to cancel your membership, you can do so by filling out and submitting the cancellation form at "Cancel membership here" on your My Page.
*Once cancelled, you will not be able to check your order history.

*If you have currently ordered an item, please wait until you receive the item before cancelling your order.

In accordance with the membership terms and conditions of your card, the payment will be debited from your designated account.

We accept the following credit cards:
Accepted card companies: Visa, Mastercard, American Express, JCB
Please contact your credit card company for details.

We accept Shop Pay, Apple Pay, Google Pay, Amazon Pay, Pay Later (PayPay), and PayPay (online payment).

The products you order will be delivered within Japan by Yamato Transport.
Please note that you cannot choose the delivery company.

Japan】

■Honshu
・～¥3,999：¥500
・¥4,000〜¥9,999：¥1,000
・¥10,000 or more：Free shipping

■Hokkaido/Okinawa
・～¥3,999：¥500
・¥4,000〜¥9,999：¥1,500
・¥10,000 or more：Free shipping

【Overseas (Outside Japan) (Outside of Japan)
*We currently ship internationally to the following countries and regions.

■United States (United States)
・SHipping fee: US$22

■Taiwan (Taiwan)
・SHipping fee: TWD$412

*After confirming that payment has been completed, we will ship within 1 to 3 days (excluding Saturdays, Sundays, holidays, and long holidays).

*Please note that it may take some time for your order to be delivered depending on the number of orders, inventory status, and weather conditions that affect transportation.

*Delivery may be delayed slightly depending on weather and road conditions.

*Depending on the region, we may not be able to deliver at the specified time.

*Please note that we cannot accept cancellations or changes to orders for products that have been confirmed by clicking the "Confirm Order" or "Pay Now" buttons on the payment screen.

*We do not ship on weekends, holidays, New Year's holidays, long holidays, or on days designated by our company as closed days.

If the product is returned due to an extended absence or refusal to receive the product without any notice, or if there are repeated returns due to customer convenience, we may not be able to accept your order from the next time. Thank you for your understanding.
*Products will be shipped for each order. Orders received separately will be shipped separately and we cannot ship multiple items together.

*Please note that your order will be automatically canceled if the address is unknown, the customer is absent for a long period of time, or the storage period at the shipping company has expired.