User Guide

About membership registration

About membership registration

Enter the necessary information on the member registration screen, check the contents on the confirmation screen, and click [Register] to send the registered contents to the registered email address after registration is completed. Membership registration is free and there is no membership fee or annual fee required.

Forgot your password

If you have forgotten your password when registering as a member, you can reissue your password from the screen below.
Enter your registered email address and send it, and you will receive an email with the URL of the password change page.
Please access the URL listed and change your password.

Unsubscribe

If you wish to cancel your membership registration, you can cancel by filling out the cancellation form and submitting it from the "Unsubscribe to this" page.
*After canceling, you will not be able to check your order history.

*If you currently have a product you are ordering, please receive the product before proceeding with cancellation.

Payment methods

Credit card payment

The payment will be made from the account you specify based on the membership terms and conditions of your card.

The following credit cards are available:
Available card companies: Visa, Mastercard, American Express, JCB
For details, please contact your credit card company.

Other payments

Credit Card
It supports shopPay, PayPal, ApplePay, and GPay.

Product delivery information

Delivery company

Products ordered from customers will be delivered within Japan or by Yamato Transport.
Please note that we cannot choose a delivery company as you like.

postage

[In Japan]

■Honshu
・~¥3,999: Shipping ¥500
・¥4,000-¥9,999: Shipping ¥1,000
・¥10,000+: Free shipping

■Hokkaido and Okinawa
・~¥3,999: Shipping ¥500
・¥4,000-¥9,999: Shipping ¥1,500
・¥10,000+: Free shipping

[Overseas (outside of Japan)]
*Currently, we are able to ship overseas to the following countries and regions:

■United States
・Shipping: US$22

■Taiwan
・Shipping: TWD$412

Delivery date

*We will ship within 1-3 days after confirming the completion of payment (excluding weekends, holidays, and long holidays).

*It may take some time for delivery if there is a large number of orders, or if the inventory status or poor weather affects transportation. Thank you for your understanding.

*Delivery may vary slightly depending on weather and road conditions.

*Delivery may not be possible in some areas as specified.

*Please note that we cannot accept cancellations or changes to products that have been confirmed by using the "Confirm your order" or "Pay Now" buttons on the payment screen.

*We do not ship on weekends, holidays, New Year's holidays, long holidays, or on holidays designated by our company.

Delivery notes

If the item is returned without contacting us for a long period of time or refused to receive the item, or if there is a repeated return due to customer convenience, we may not be able to accept your order from the next time. Thank you for your understanding.
*Products will be shipped each time you place your order. Orders received separately will be shipped separately and cannot be shipped together.

*Please note that if the address is unknown, long-term absence, or the storage deadline at the shipping company has passed, your order will be automatically cancelled.

Cancellation, returns and exchanges