A common question

There is a possibility that your order was not completed correctly or there was an error in your email address.
Depending on your email settings, emails from our site may be classified as "junk mail".
If you did not receive an email from Fuwaco, please check your junk mail folder.

If you have set domain-specific reception restrictions or other anti-spam measures, please set your email to accept messages from the "@fuwaco.jp" domain to use our services.

If you still cannot confirm receipt of emails after the above settings, please contact us via the contact form.

We are sorry, but it is not possible to combine multiple orders for shipment.
For order management and inventory confirmation, each order is shipped separately.

Receipts can be obtained from the order history below.
[Order History] (https://fuwamarket.com/account)

Please click [Receipt] for the order you wish to issue a receipt for and obtain it.

[Usage Guide] (https://fuwamarket.com/pages/guide) provides detailed information.

We apologize, but changes to the payment method after order confirmation are not accepted.
Please use the payment method you selected at the time of order. Thank you for your understanding.

Usually, we ship within 3 business days after your order is completed and payment is received. However, if the item is out of stock or during busy periods, there may be delays.

We use a major shipping company for delivery. The delivery time after shipping varies depending on the region, weather, and delivery conditions.

For detailed estimated delivery times and shipping information, please check our Shipping Policy.

We apologize, but we do not accept requests for specifying the shipping company.

Depending on the product and region, we will select the most appropriate shipping method and send your order accordingly.

For details, please refer to our Shipping Policy.

Some products allow you to specify the desired delivery date and time slot at the time of order. If specification is not possible, we will ship as soon as possible.

If you have any preferences, please inform us in the remarks column at the time of order. We will respond within the possible range.

For more information, please check our Shipping Policy.

After shipping is completed, we send a “Shipping Completion Email” including the shipping company and tracking number, so please check the delivery status there first.

If the product still does not arrive, please contact us via the Contact Form or email ( info@fuwaco.jp ). We will investigate and respond promptly.

We do not accept changes to the order contents after confirmation. Once you press the “Confirm Order” or “Pay Now” button, the order is confirmed, so please check the contents carefully before ordering. For details, please see our Refund Policy.

As a rule, cancellations after ordering are not accepted, but returns and exchanges are accepted in cases of defective products or incorrect delivery.
Returns and exchanges are accepted only for unused and unopened products (shipping and handling fees are borne by the customer).

For details, please check our Refund Policy.

If possible before shipping, we can respond to changes in delivery date and time. Please contact us as soon as possible via the Contact Form or email ( info@fuwaco.jp ).
However, if shipping has already been completed, it may not be possible to accept date/time changes, so please understand.
For delivery details, please also check our Shipping Policy.

First, please contact us within 7 days after the product arrives via the Contact Form or email ( info@fuwaco.jp ).
After confirming the details, we will guide you on whether returns or exchanges are possible and the procedures.

• Defective or incorrect delivery → Shipping and handling fees will be borne by our store.
  
  
• Returns for customer convenience → Only unused and unopened products are accepted (shipping and handling fees are borne by the customer).
  
  

Note: Returns without prior contact cannot be accepted, so please be careful.

For details, please check our Refund Policy.

You can search by product name or keyword using the search icon at the top of the page. Also, you can look for products by category or special feature pages.

If you cannot find the product you are looking for, please feel free to contact us.

Customer personal information is used only within the necessary scope such as product shipment and communication, and is properly managed. We do not provide it to external parties, so please rest assured. For details, please check our Privacy Policy.

If you have a question not listed in the “Frequently Asked Questions,” we apologize, but please contact us via the Contact Form or by phone. Our staff will respond individually.