Frequently asked questions

There is a possibility that your order has not been completed correctly or that there may be an error in your email address. Depending on your email settings, emails from this site may be sorted into the "Junk Mail Folder." If you do not receive the email, please check your spam folder.

If you have set up domain-specific reception to prevent spam, etc., you cannot use the services that use email from this website, so please set up domain-specific reception to "@fuwaco.jp".

If you cannot confirm your email even after setting the above settings,Contact formPlease contact us.

We apologize, but we cannot ship multiple orders at once.

Due to order management and inventory management, each item will be shipped individually.

You can obtain receipts from the order history below.
[Order History] (https://fuwamarket.com/account)

Click [Receipt] for the order you want to issue a receipt to obtain it.

[User Guide] (https://fuwamarket.com/pages/guide) will be provided.

We apologize, but we do not accept changes to payment methods once your order has been confirmed.

Payment will be made using the method you selected when placing your order. Thank you for your understanding.

Usually, we will ship within 3 days of your order completion after payment is received. However, there may be cases where stock is out or delays may occur during busy periods.

The delivery method is to use a major transportation company. Delivery dates after shipping vary depending on the region, weather, and delivery conditions.

For detailed estimates and delivery,Shipping PolicyPlease check

We apologize, but we do not accept requests for specific delivery companies.

We select the most suitable shipping method depending on the product and region and ship it.

For more detailsShipping PolicyPlease see.

Some products allow you to specify the desired delivery date and time when placing your order. If you cannot specify this, we will ship your order as soon as possible.

If you have any requests, please let us know in the notes section when placing your order. We will do our best to accommodate your request.

For more informationShipping PolicyPlease check.

The shipping company and tracking number will be listed in the "Shipping Complete Email" sent after the shipment is completed, so please check the shipping status there first.

If the item still doesn't arrive,Contact formOr email (info@fuwaco.jp) please contact us. We will investigate and respond promptly.

We do not accept changes to the contents after the order has been confirmed. Once you press the "Confirm your order" or "Pay now" button, your order will be confirmed, so please check the details before placing your order. For more detailsReturn PolicyPlease see.

As a general rule, we do not accept cancellations after an order has been placed, but we can accept returns and exchanges in the event of a defective product or incorrect delivery.
Returns and exchanges due to customer's convenience can only be accepted for unused or unopened items (shipping and handling fees will be borne by the customer).

For more informationReturn PolicyPlease check.

If the item is before shipping, we may be able to accommodate changes to the arrival date and time. As soon as possibleContact formOr email (info@fuwaco.jp) please contact us.
Please note that if the shipping process has been completed, we may not be able to accept changes to the date and time.
Please also check our shipping policy for more information on shipping.

First, within 7 days of receiving the product,Contact formOr email (info@fuwaco.jp) please contact us.
After checking the contents, we will inform you of whether or not a return or exchange is possible and how to proceed.

• Defective products or incorrect delivery → We handle shipping and handling charges at our store
  
  
• Returns due to customer's convenience → Only unused or unopened items are accepted (shipping and handling fees are borne by the customer)
  
  

*Please note that we cannot accept returns without prior notice.

Please see our return policy for more information.

You can search by product name or keyword from the search icon at the top of the page. You can also search for the product you are interested in using the categories and feature pages.

If you cannot find the item you are looking for, please feel free to contact us.

We use your personal information only to the extent necessary, such as shipping products and contacting you, and manage it appropriately. Don't worry, we will not provide this to anyone outside. For more informationPrivacy PolicyPlease check.

If you have any questions that are not listed in the "Frequently Asked Questions", please contact us.Contact formOr contact us by phone. Our staff will respond individually.