Frequently asked questions

Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder". If you do not receive the email, please check your spam folder.

If you have set up domain-specific reception to prevent spam mail, etc., you will not be able to use this website's e-mail services, so please set up domain-specific reception for "@fuwaco.jp."

If you cannot confirm your email even after performing the above settings,Contact formPlease contact us at.

We apologize, but we are unable to combine shipping on multiple orders.

For convenience of order management and stock availability, each item will be shipped separately.

You can obtain a receipt from your order history below.
[Order history](https://fuwamarket.com/account)

Click [Receipt] for the order for which you would like to issue a receipt.

[Usage guide](https://fuwamarket.com/pages/guide) for information.

We are sorry, but we cannot change the payment method after your order is confirmed.

Payment will be made using the method you selected when placing your order. Thank you for your understanding.

Usually, we will ship your order within 3 days after receiving your payment. However, there may be a delay if the item is out of stock or during busy periods.

The delivery method uses a major transportation company. The number of days required for delivery after shipping varies depending on the region, weather, and delivery conditions.

For more details and shipping information, pleaseShipping policyPlease check

We apologize, but we cannot specify a delivery company.

Depending on the product and region, our store will select the most suitable shipping method before shipping.

For detailsShipping policyPlease take a look.

For some products, you can specify the desired delivery date and time when ordering. If it is not possible to specify, the item will be shipped as soon as possible.

If you have a preference, please let us know in the notes section when ordering. We will do our best to accommodate your request.

For more detailsShipping policyPlease check.

The shipping company and tracking number are listed in the "Shipping Completion Email" sent after shipping is completed, so please check the shipping status there first.

If the product still does not arrive,Contact formor email (info@fuwaco.jp) Please contact us. We will investigate and respond as soon as possible.

We do not accept changes to the details after the order is confirmed. Your order will be confirmed when you press the "Confirm Order" or "Pay Now" button, so please check the details before placing your order. For detailsReturn policyPlease take a look.

As a general rule, we do not accept cancellations after an order has been placed, but if the product is defective or incorrectly delivered, we will accept returns or exchanges.
Returns and exchanges due to customer convenience can only be accepted for unused and unopened items (shipping and handling charges will be borne by the customer).

In detailReturn policyPlease check.

We may be able to accommodate changes to the arrival date and time before shipping. as soon as possibleContact formor email (info@fuwaco.jp) Please contact us.
Please note that if the shipping procedure has been completed, we may not be able to accept changes to the date and time.
Please also check our shipping policy for details regarding shipping.

First, within 7 days after receiving the product,Contact formor email (info@fuwaco.jp) Please contact us.
After confirming the contents, we will inform you about whether or not a return or exchange is possible and the procedure.

• Defective products or incorrect delivery → Shipping and handling charges will be covered by our store.
  
  
• Returns due to customer convenience → Available only for unused and unopened items (shipping and handling charges will be borne by the customer)
  
  

*Please note that we cannot accept returns without prior notification.

Please see our return policy for more information.

You can search by product name or keyword using the search icon at the top of the page. You can also search for the desired product by category or feature page.

If you can't find what you're looking for, please feel free to contact us.

We use your personal information only to the extent necessary, such as for shipping products and contacting you, and manage it appropriately. Please rest assured that your information will not be provided to outside parties. For more detailsPrivacy policyPlease check.

If you have any questions that are not listed in the Frequently Asked Questions, please feel free to contact us.Contact formOr please contact us by phone. Our staff will respond individually.